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Privacy Policy

Data Protection

Your right to confidential treatment of your data and the requirements of the laws on the protection of personal data are regarded as a strict obligation at Snapview, which places all employees concerned with the processing of personal data under an obligation to maintain data secrecy pursuant to section 5 of the German Federal Data Protection Act [BDSG]. The following declaration indicates what this means in detail:

Visitor Data: Data Collection and Processing

Accessing our website, you send us information to use via your web browser (this is a technical necessity). The following information is collected while you are on our website in order to establish and keep communication between your web browser and our web server:

Due to security reasons, especially in order to prevent attacks targeting our web server, we will store this data for a short period of time. We cannot identify an individual person using this information. The latest after seven days, this data will be anonymized by shortening the IP address on the domain level. After this, it is not possible anymore to identify any user. A personal user profile is not created. Data is only collected for statistical purposes to improve the performance and user-friendliness of our website and products, as well as to increase the effectiveness of our marketing and advertising efforts. One of the tools we use for this analysis is Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: https://tools.google.com/dlpage/gaoptout?hl=en. Snapview also uses cookies during user account login to accelerate technical processes. You may disable cookie storage on your computer by modifying your browser settings; however, this may impair website functionality in certain cases.

Customer Data/Inventory Data

The information provided by you on the occasion of an inquiry or a product order (in return for payment or for free in the case of test versions) to Snapview will be stored solely for the purpose of processing the inquiry or order. For queries, this includes your name, e-mail address, and telephone number (in certain cases); for orders, this includes the customer’s name, name of the customer’s authorized employee (if applicable), e-mail address, phone number, mailing address, company name (if applicable), sales tax ID (if applicable), credit card data, and bank account details. This information will be recorded, saved, and only used for processing the query or order.

Online Shops

The online shops of Snapview at www.mikogo.net.cn, www.mikogo.com.br, www.mikogo.fr, www.mikogo.ru, www.mikogo.it, www.mikogo.es, www.mikogo.de and www.mikogo.com are operated by Snapview’s partner company, Cleverbridge AG, Gereonstr. 43-65, 50670 Cologne, Germany, in its own name and on an entirely independent basis. Consequently, transactions with Cleverbridge are additionally subject to the conditions and declarations of Cleverbridge concerning contractual obligations and data protection. Snapview receives from Cleverbridge the data that customers provide to Cleverbridge upon conclusion of contract or that arise in that context (with the exception of bank details). This data is also stored by Snapview for the purpose of maintaining license right relationships, similarly in electronic form. The data in question are as follows: first name and last name, company name, address, date and time of conclusion of contract, date and time of sending of license code, details of the product purchased, VAT ID number, email address, telephone number, fax number, payment method and payment status.

Use of Software, Data on Use

In the context of the setting up of a user account for the lease licenses, the following data are requested and electronically stored: name, company name and address of the Customer, first name and last name of the authorized user for the software, email address, and password.
In the context of the setting up of a user account for the use of the Software for free, the following data are requested and electronically stored: first name and last name (pseudonyms may be used), email address, password.
In the context of the use of the Software (session) by a Customer who has set up a user account, the following are also stored for the provision of the functions associated with the user account: start- and end- times of sessions, IP addresses and display names of session participants (i.e. the sending Customers of Snapview and their respective receiving Participants), time of entry and exit of participants in sessions and version number of the client’s software. The data referred to in this article (“Use of Software”) are also absolutely necessary for the purpose of the planning of Software and server resources. It is not possible for Snapview to identify Participants from their IP addresses, neither will Snapview make any effort to do so. The data are also used for the purpose of protecting server services from abuse, and also for providing necessary customer services.

Newsletter

In the context of subscription to the Newsletter, your name (pseudonyms may also be given by the Customer) and email address are stored exclusively in order to provide you with information and news about our products by email.

Blocking and Deletion of Data

Once they are no longer needed for the performance and fulfillment of all contractual purposes, the above- mentioned Customer data and historical data will be deleted by Snapview after the contractual and statutory preservation periods have elapsed.
Once they are no longer needed for purposes of resource planning or the provision of resources to the Customer, the aforementioned data on use arising in the context of the use of the Software will be blocked and deleted after the contractual and statutory preservation periods have elapsed.

Right of Revocation

You can revoke your agreement to the storage and use of your data for the above-mentioned purposes of market research and self-promotion, or to the sending of the Newsletter, or to the use of your name as a reference by Snapview, at any time by sending a message to datenschutz@snapview.de or Snapview GmbH, R 3, 4-5, 68161 Mannheim, Germany.

Information Access Rights

You may request information regarding your saved personal data, its origin, potential data recipients, and storage purposes free of charge and at any time by writing to datenschutz@snapview.de or Snapview GmbH, R 3, 4- 5, 68161 Mannheim, Germany.

Date: 2017-07-05