What is Remote Support Software?
Remote support software is an invaluable tool for any help desk. Especially for large companies spread out over a long distance, it can make the already difficult task of providing tech support much simpler. By utilizing remote support software, the help team will be able to remotely take control over the computer via remote access and pc remote control and fix the problem without ever having to leave their office. This is the perfect way to keep staffing costs low and save employee’s time. Although it won’t be of much help to hardware problems, it is perfect for fixing software, adjusting settings, and driver issues without forcing a member of the help desk to head out and solve the problem on site.
How Does Remote Support Software Work?
Using remote support is surprisingly simple. All work computers of the computer support team will have the remote support software installed. A member of the support team will log-in to a related program. The client on the distant computer will then join the remote support session creating a remote desktop connection, which will allow them to share desktop content with the support team member. It is then a simple matter of the support team member taking control of the distant computer. Ideally, the other party should be out of the room or otherwise occupied during a remote assistance session, as two users attempting to control a computer at the same time will interfere with the program.
A remarkably efficient program, the remote support program is easy to run on even older computers with outdated hardware. There is almost zero delay in desktop sharing between the actions taken by the remote control and those actions being applied to the distant computer. Graphically, the display of the other computer’s screen should be near identical. Users working in windowed mode will find that the screen is smaller and may require scrolling.
Why Should My Business Use Remote Support Software?
The only asset a company can never have enough of, no matter how hard they try, is time. Via desktop remote support, your tech support team can save time which will increase efficiency across the company. The remote help desk will be able to assist clients quicker. These employees will be able to get back on their machines and return to business as usual. By cutting down on travel time and costs as well as guiding a technophobic employee through the repair process over the telephone, everyone can benefit.
To reduce travel costs even further, free screen sharing and remote pc support applications are available, providing an invaluable means for a company to boost customer service and save on their most prized asset, time.