What is Remote Support Software?

Remote support soft­ware is an inva­luable tool for any help desk. Espe­ci­ally for large compa­nies spread out over a long distance, it can make the already diffi­cult task of provi­ding tech support much simpler. By utili­zing remote support soft­ware, the help team will be able to remo­tely take control over the computer via remote access and pc remote control and fix the problem without ever having to leave their office. This is the perfect way to keep staf­fing costs low and save employee’s time. Although it won’t be of much help to hard­ware problems, it is perfect for fixing soft­ware, adjus­ting settings, and driver issues without forcing a member of the help desk to head out and solve the problem on site.

How Does Remote Support Software Work?

Using remote support is surpri­singly simple. All work compu­ters of the computer support team will have the remote support soft­ware installed. A member of the support team will log-in to a related program. The client on the distant computer will then join the remote support session crea­ting a remote desktop connec­tion, which will allow them to share desktop content with the support team member. It is then a simple matter of the support team member taking control of the distant computer. Ideally, the other party should be out of the room or other­wise occu­pied during a remote assis­tance session, as two users attemp­ting to control a computer at the same time will inter­fere with the program.

A remar­kably effi­cient program, the remote support program is easy to run on even older compu­ters with outdated hard­ware. There is almost zero delay in desktop sharing between the actions taken by the remote control and those actions being applied to the distant computer. Graphi­cally, the display of the other compu­ter’s screen should be near iden­tical. Users working in windowed mode will find that the screen is smaller and may require scrolling.

Why Should My Business Use Remote Support Software?

The only asset a company can never have enough of, no matter how hard they try, is time. Via desktop remote support, your tech support team can save time which will increase effi­ci­ency across the company. The remote help desk will be able to assist clients quicker. These employees will be able to get back on their machines and return to busi­ness as usual. By cutting down on travel time and costs as well as guiding a tech­no­phobic employee through the repair process over the tele­phone, ever­yone can benefit.

To reduce travel costs even further, free screen sharing and remote pc support appli­ca­tions are available, provi­ding an inva­luable means for a company to boost customer service and save on their most prized asset, time.