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With Mikogo Remote Assistance you have a solution which is:
- Easy-to-use and secure
- Multifunctional: remote support and web conferencing
- Cross-platform: available for both Mac and PC
“Technical problems cannot be explained over the phone due to their complexity, and this is where Mikogo helps us through visual explanation. It’s a great time saver, and more importantly it can keep the stress levels to a minimum!”
E-Commerce Director, Beat The Brochure
Remote assistance provides computer users of all experience levels to get and give tech support with computer problems remotely. Many help desks and computer support companies are now providing services through remote assistance in order to streamline their level of service. Software developers have also developed remote assistance programs for several different operating systems, including free business software applications for remote support or remote access.
Who Can Benefit from Remote Assistance?
Any user who is experiencing software or operating system problems can take advantage of remote assistance. Once a remote help desk user is given permission by the user to access a computer, they can essentially take pc remote control of the computer to troubleshoot and correct any known problems. It is also possible for a remote help desk user to perform software updates, installations and many other important online computer repair and maintenance functions. Therefore, not only the end user, but technical support people can take advantage of remote assistance.
Employers can also benefit from remote assistance, when it is necessary to monitor computer usage and activities of employees. Some remote assistance programs allows a remote user to view up to fifty screens at one time. These programs allows viewing and maintenance through a web browser, so the application itself does not actually have to be running at the time a connection is made to a remote desktop.
What is Required to Use Remote Assistance?
There is no special hardware necessary to provide remote assistance. Two computers with Internet access that are running the same special remote assistance software are required. For some systems, remote desktop support
software must be purchased and downloaded on all computers to be accessed with remote assistance as well as the administrator’s computer. In general, there is a cost for the software, but free remote support solutions are also available.
Before remote assistance can be used, it is necessary for the end user to either send a request for assistance through the operating system’s messaging system or for the end user to set up permissions for the administrator computer to access their system remotely. It is critical to ensure that anyone accessing a computer remotely does not intend to install any malicious software or perform actions that cause further problems with the computer. These days remote pc support software is well equipped for security situations, but nevertheless it is important to always know who it is that you are giving remote pc access to before setting up the necessary permissions.