Our Country Sales Manager for North America, is in meetings with his fellow Mikogo Team members every day. What makes this interesting is that he is based 5,000 miles away from HQ!
He, who joined the Mikogo Team just over a year ago, recently spoke to me about his work situation. In November 2012, he moved from our headquarters in Mannheim, Germany back to his hometown on the west coast of Canada, and has since used Mikogo on a daily basis in order to conduct his work from home. His experience with Mikogo speaks volumes about the product’s utility, and the opportunities it presents for people looking to work remotely. Here’s what he had to say:
“When I first joined Mikogo in March 2012, I worked as an Account Manager covering Canada and Ireland, then later expanded my territories to the UK, US, and a selection of English-speaking European countries. For most of 2012, I worked out of Mikogo’s headquarters in Germany alongside our Head of Sales. After spending about nine months in Germany I expressed an interest in returning to my hometown in British Columbia, Canada. Fortunately, as a company dedicated to making remote work as easy as possible, Mikogo supported my decision to move home which made for a seamless transition.
When I moved back, I began covering the entire North American region, which is Mikogo’s largest market. Since the move, I have used Mikogo on a daily basis, and have really been able to take advantage of the product’s extensive list features.”
“The biggest change I have noticed since relocating is in the commute. In Mannheim I lived outside of the city and had a daily two hour round-trip commute. Now I am able to work out of my home office, thus eliminating the commute all-together. As a result, I save a great deal of time and money, and no longer have to deal with the hassle of traveling during rush-hour. Furthermore, the benefits of eliminating my commute are passed on to the customers, as I’m available for more hours of the day, and am therefore able to support more incoming calls and reach out to far more people than I could previously. I’ve seen a significant jump in both sales and customer satisfaction as a result. Also, the ability to work in a different time zone (British Columbia is nine hours behind Mannheim) means that Bernadette and I are available to speak with customers for a much greater portion of the day, as when my day is starting, hers is coming to an end.”“The benefits are passed on to the customers, as I’m available for more hours of the day and able to support more incoming calls”
“Mikogo plays an essential role in allowing me to work on the opposite side of the globe from the company’s main workforce. I am able to easily coordinate support sessions for customers with our IT team, who can remotely address any issues customers may be having. Some of the most useful features for me are the Scheduler, which I use to set up demos, as well as run my weekly webinar on Tuesdays; the VOIP function, which I regularly use when speaking with customers and our development and sales teams; and the Whiteboard, which is invaluable when presenting PowerPoint slides and PDFs.”
“In sum, I’ve experienced first-hand the utility of Mikogo, a product that has completely changed my work life.”
Are you a member of a remote team and use Mikogo to connect with team members from afar? How often does this take place? What have been the benefits and outcomes of remote working for you?