Learn How to Customize Mikogo for Your Use Case

The Mikogo soft­ware is used for several diffe­rent use cases – meetings, presen­ta­tions, trai­nings, support, etc. – which is why we built the Profile Manager. This advanced feature allows you to remove or add features from the soft­ware and hence create diffe­rent “profiles” for diffe­rent use cases. Now you can create a “meeting profile” with your favo­rite meeting features and a “support profile” with the best remote support settings.
The best part – it’s so easy! There are no compli­cated confi­gu­ra­tionsor tech skills required. It’s just a matter of ticking/unticking some check­boxes. Here is how you do it:

Customizing the Mikogo Software

To the right you can see a screen­shot of how I made my “Remote Support” profile.

As you can see I have removed all the features I don’t need for remote support (e.g. white­board) and most import­antly I have selected “View & Control” as the initial viewing setting.

That’s just what I did under the “Features” tab. Under “Prefe­rences” I can also change the picture quality and appli­ca­tion selec­tion settings.

Done – I’ve saved this and now I have my remote support profile ready to go the next time I start a session. It really only takes a minute to create and save a new profile.

I’ll use this profile to start a session any time I want to remo­tely support someone. To do this I go to “Start Session” as usual and then select my new profile via the drop-down menu, shown below:

By now you’re probably thin­king of a couple of profiles you can make for your Mikogo sessions: “I need the recording in my online trai­nings, but I never use the chat in my meetings…”

Create a New Mikogo Profile

Before I wrap this blog post up, I need to show you where you can do this in the software:

1. To begin with, enter your Mikogo account details in the soft­ware under “Account Infor­ma­tion”. You need an account because the Profile Manager is account-based and that is where your profiles are saved. Sign up for a free account if you don’t have one already.
2. Next, open up your Profile Manager  and click on the  button found at the bottom of the soft­ware panel.
3. That’s it. You’re now in the profile manager and you can tweak the soft­ware to your heart’s content.

Just remember to save your profile and you’re good to go! You’ll find further info about the Profile Manager in the user guides.

Discus­sion: who has been using the profile manager? For which use case(s) have you created profiles? Please leave a comment below and it would be great if you can quickly detail the setup e.g. “My presen­ta­tion profile has recording but no chat…” I’m sure other Mikogo users will be inte­rested in how you get the most out of the soft­ware – thanks a lot!