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Privacy issues of remote customer supportYou’re sitting at your computer, talking to technical support, and they ask you to run some software so they can help diagnose your computer problems. Next thing you know, your mouse is moving and your computer is doing odd things that you didn’t know it could do as the IT technician (who you may never have even met) is quickly and effortlessly controlling your computer until the support problem is resolved and the situation returns to normal. What do you think about this situation? Are you uncomfortable about another controlling your computer? Can they hack/hijack your computer? (more…)

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Cerebro logoRecently, Cinesoft announced the integration of Mikogo’s desktop sharing solution with Cerebro – their media project management solution. We are thrilled that this integration took place and to be associated with Cerebro.
Clearly if you are a Mikogo user, you are familiar with our desktop sharing solution. But are you aware of what you can gain from a project management solution like Cerebo?
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Spanish flagIt was expected that over 700 million people worldwide would tune in for last night’s World Cup Final, to see two teams fight for a title that neither had ever won before. As European champions in 2008, Spain went in as favorites, which was reflected in our Facebook competition – 50 people in the Mikogo competition said Spain would win, while less than 20 said the Netherlands would walk away with the trophy. While approximately 300 people entered the competition, Spain’s victory means that there are now 50 people remaining who could win the iPad™. And the winner is…. (more…)

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Mikogo's 3rd BirthdayNext Tuesday, the 13th July 2010, is Mikogo’s 3rd birthday and we’re inviting you to celebrate with us. Three years ago, Mikogo was released as a free screen sharing tool, with the initial expectation being that it would serve the needs of private users, students, and perhaps the occasional small business user. Well, 3 years later with over 400,000 registered users it is safe to say that Mikogo has developed into a lot more than that.
On Tuesday, we hope that you will all join us in celebrating Mikogo’s birthday by sending us a short birthday message via our Twitter, Facebook or LinkedIn page, to share your support for the Mikogo software. (more…)

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This guy might need some remote supportI think it is safe to say that PC woes are often complicated by the lack of user experience and know-how. Am I right? Don’t get me wrong – I include myself as one of those who lacks knowledge (I am far from understanding all those processes running in my computer as I type this blog post now). Take a look at this guy to the right. (It’s not me, if you’re wondering). But if you’ve ever experienced one of those situations with your computer that just about drives you up the wall, then you might understand what he’s feeling. So how do we all get by without being a high-level tech expert? (more…)

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