Earlier this week, LogMeIn announced that their free service will no longer be available. The news quickly made the rounds, and the community of remote support users is abuzz with discussion. As TechCrunch reported yesterday, “users are up in arms over the news, criticising the company for making an abrupt change”. The end of LogMeIn Free naturally raises the question of how former users want to react to this change: Pay up? Go back to supporting your computer-challenged friends and relatives over the phone? Stop helping them altogether?