Mikogo: Beating the Pants off the Rest

Steelbro Group

Recently we asked Mikogo users to contact us regar­ding their Mikogo expe­ri­ence as part of “Share Your Mikogo Story”. We received many inte­res­ting and crea­tive stories from users for our Testi­mo­nials page. One such story was from Doug Newnham of Steelbro Group. Natu­rally I enjoyed his story on the first read, but then when I cont­acted him again about writing an in depth case study I received further quotes & details about Steelbro’s ever-incre­asing use of Mikogo. Need­less to say, his quote “Mikogo beats the pants off anything else” was a standout line.

Introducing Steelbro Group

Steelbro Group is an Austra­lian based parent company for a group of unique and compli­men­tary manu­fac­tu­ring compa­nies. Whether it is in the design and manu­fac­tu­ring of contai­ners, specia­lized container derived storage, modular housing, isolated commu­ni­ca­tions solu­tions, or global container hand­ling solu­tions, Steelbro is respected for produ­cing inno­va­tive and imagi­na­tive solutions.

As I wrote above, I received many great quotes and stories from Doug and Steelbro, which of course was great! So many in fact, that I couldn’t fit in the full story of how Doug was intro­duced to Mikogo, as well as all the quotes, in the case study. I have prepared Steelbro’s case study and placed it on our website, and suggest you take a look.

However, I’d like to add a some of Doug’s quotes for you to read in full:

“Previously for all trai­ning and support we’ve been using the stan­dard RDP func­tion­a­lity that requires port redi­rec­tion and often multiple hops to get to the end user – and then they still cannot see what we are doing. My colle­ague also started using Mikogo and both of us were instantly hooked. It has lite­rally saved us thou­sands in travel and lost produc­ti­vity as we are now able to resolve desktop problems within minutes and conduct trai­ning inter­na­tio­nally without travel. It saved us an inter­state trip and approx. $2000 and allows us to trou­ble­shoot issues in half the time.
Some of our users are so impressed they are also starting to use it for long distance support of our product. Even the most cynical of users and colle­agues are impressed by this. Recently I intro­duced it to another ERP supplier who has now ceased using another product not just because it’s so much cheaper but she’s finding the Mac support is price­less.
Since our last email, our usage of Mikogo has gone up to about 5 times per day and it has also allowed us to remove 90% of our contract IT support in one inter­na­tional office of 40 users.
It beats the pants off anything else.”

DOUG NEWNHAM, IT MANAGER, STEELBRO GROUP

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