Have you ever tried remotely troubleshooting your parents’ computer or helping your grandmother install software from the other side of the country? If so, you’ve likely been a victim of a phone call that went something like this: “Click the button on the left… no, the one that looks like a little sideways arrow… in the other window…” – SIGH… you get my point. Luckily, with free remote support software, you can eliminate this entire process and focus on helping your friends and relatives – and there is no cost. It’s quick and frustration-free, just as though you were there in person. Luckily Mikogo…
1) …is free for personal use
If you remotely support friends and family, we consider this “personal use” (i.e. you’re not using it as part of a business) – and so you don’t need to pay for a Mikogo plan. Mikogo is free for personal use. Simply sign up for a free account to get started and download the free software, no strings attached.
2) …is easy and cross-platform
Mikogo works on and across all three platforms: Windows, Mac and Linux. This is why our user guide is available for all three operating systems. Mikogo requires no installation, registration or setup for the person whose computer you want to see and control remotely. You can send them a personalised link that already includes the session ID. All they need to do is download and run the participant program – you’ll be connected within seconds! The few clicks that are required are intuitive and simple.
- Go to go.mikogo.com (screenshot below),
- Enter the 9-digit Session ID and your name,
- Click on the “Join Session” button.
3) …is secure
With Mikogo, you never have to worry about anyone else entering your sessions or losing control over your computer. Each session has a unique 9-digit session ID that is required in order to join a session. You can also lock a session so that no additional participants can join. Whenever someone wants to remotely control your computer through a Mikogo session, you need to approve this process first. No one can take control of your computer without your knowledge and consent. Find out more about our security standards and certification.
4) …can transfer files
When troubleshooting someone else’s computer, you sometimes need to download patches or additional software on their computer. You could email these things to yourself and download them on the remote computer – but why go through all that hassle? Mikogo has a built-in file transfer feature, which allows you to send even large files to the distant computer during the Mikogo remote support session.
5) …gives you a voice
You might just have a quick issue to fix on the remote computer. In this case, a brief call or an email would be enough to communicate the necessary details. But what if you’re helping someone set up a new computer or instructing them how to use new software? In this case, Mikogo’s Voice over IP feature might come in handy. All you need to communicate via the software is a headset. You can start a call at the click of a button, and instantly save the expense of long-distance calls and phone batteries. No matter how long it takes for you to really explain Facebook to your grandma – Mikogo will be there to support you.
Remember, you don’t want to find yourself in a situation like poor Howard – see video below 🙂 Sign up for a free account now!