Remote desktop assistance is the use of remote technology to provide technical IT support to computer users who are located in another office, city or even country. Just those last few words is enough for us all to imagine the benefits that a technician can achieve in their technical support tasks. Because they don’t have to go on-site, remote assistance allows for efficiency both in terms of cost and in terms of work force.
Get onboard – Why Consider Remote Assistance Technology?
There are two distinct circumstances where corporations can leverage the power of this system in order to save money. The first use involves providing IT support to the company’s own employees. Whether a business employs an in-house IT department or outsources it to an IT consulting firm, the business saves money by optimally locating the IT department and requiring less resources in terms of the number of employees needed to achieve the task, as well as time and vehicles to reach employees who need assistance.
The second situation involves corporations that provide any manner of PC-based technical support to their clients. Remote desktop software can be custom-tailored to meet the specific needs of your company, in turn allowing you to provide a more cost-effective support system. In the future, one’s business will only need to send a technician to the client’s home or business as a final effort to rectify the problem or when new hardware is required.
The list goes on…
In addition to the large corporations, small businesses and even homeowners can leverage the power of remote desktop assistance. From the Mikogo user base, we have heard from many people who have utilized the Mikogo software to secure customers when first getting their business started. Others have used Mikogo to expand their client base to parts of the world that would not have been possible without remote desktop technology. Desktop remote assistance is the future of technical support.
Moreover, remote desktop assistance has more uses than facilitating business-to-client technical support. For instance, imagine the son who provides technical support for the family leaving for college. The son can still help mom and dad with their computer issues by connecting remotely and making the necessary repairs. This is a much simpler solution than having to walk mom and dad through the process over the phone. Anyone who has done that before would no doubt be a big fan of Mikogo!