Last week we sent out a quick questionnaire on the newly released Mikogo version 2.0. The response was huge! So many emails from people who wanted to share their opinions and experiences on the new version thus far by praising the Mikogo Team on the new software, as well as others who needed to urgently report a problem with their upgrade to the new version.

While there have been a few reported issues with the upgrade process (such as the Win2000 error), all in all the feedback on the new software was really positive. So we just wanted to say thanks for all those compliments.

For those who reported an issue when upgrading and using Mikogo v2.0, we really appreciate the details that you sent along with screenshots. We have looked into these issues and have been working hard to fix them in order to release an updated version of Mikogo that will solve these problems. We appreciate you taking the time to assist us here, and for your continual support of our free desktop sharing tool.

Furthermore, the two questions, “What features would you like to see added?” and “If you were a part of the Mikogo Team, what would you change?” received a lot of great suggestions and comments. Thanks a lot for all that – some suggestions received a lot of support from many Mikogo users. So we will definitely use this feedback when fine-tuning Mikogo in the future.

Btw, there were several feedback emails from users asking how they can retrieve their password. For future needs or anyone who is just about to upgrade for the first time and who may need this, you can retrieve your password from here: Reset Password

That’s it for now. Stay tuned for further news on Mikogo v2.0

Posted by Andrew in Mikogo 2.0 | Permalink | 12 comments
Post tags: feedback, free, mikogo, tool

So how is Mikogo possible?
Mikogo is provided by BeamYourScreen the renowned provider of Web collaboration solutions. BeamYourScreen’s product range includes software solutions for online meetings, Web presentations, and remote support. The customers of BeamYourScreen include small, medium and large global corporations, such as Toshiba, Yamaha and Roche. Currently there are over 1400 customers worldwide benefiting from the BeamYourScreen technology.
However we received numerous requests for BeamYourScreen to provide a cheap/free screen sharing tool for private users who just wanted to host the occasional simple screen sharing meeting. For example some people just wanted something that they could use quickly to assist friends or family with computer issues via remote control. Others wanted an easy-to-use tool for online presentations and meetings.

With this in mind, the idea of Mikogo was created – a fun, easy-to-use and free tool for everyone to enjoy. Within Mikogo you’ll find all the important features of Web collaboration, such as screen sharing, switch presenter, remote control, and file transfer. However we keep Mikogo simple and easy to use for everyone, and consequently it is primarily targeted for use by private users and small businesses. On the other hand, customers using our fee-based BeamYourScreen products, who need greater Web collaboration capabilities, benefit from a wider range of features and high quality live customer support.

So why do we do it?
We hope that by providing Mikogo we will receive a lot of feedback on our tool and its capabilities, and that we can take this user experience and apply it to the BeamYourScreen tools to provide even greater service for our customers. Furthermore, small businesses using Mikogo may find that in the near future they require greater features and services, and therefore make the decision to upgrade to BeamYourScreen.

We don’t ask for much in return. A little feedback here and there via the blog and forum, but that’s about it. Other than that, it’s pretty close to a free lunch.

There are now over 45,000 Mikogo users who are enjoying our tool. If you wish to leave a comment about how you find our free service, please feel free to do so.

Cheers,
Andrew

Posted by Andrew in General | Permalink | 19 comments
Post tags: blog, free, lunch, mikogo, screen sharing, tool, why is it free