Privacy Issues of Remote Customer Support
You’re sitting at your computer, talking to technical support, and they ask you to run some software so they can help diagnose your computer problems. Next thing you know, your mouse is moving and your computer is doing odd things that you didn’t know it could do as the IT technician (who you may never have even met) is quickly and effortlessly controlling your computer until the support problem is resolved and the situation returns to normal. What do you think about this situation? Are you uncomfortable about another controlling your computer? Can they hack/hijack your computer? Read More
A Case Study Example of PC Remote Control Software
I think it is safe to say that PC woes are often complicated by the lack of user experience and know-how. Am I right? Don’t get me wrong – I include myself as one of those who lacks knowledge (I am far from understanding all those processes running in my computer as I type this blog post now). Take a look at this guy to the right. (It’s not me, if you’re wondering). But if you’ve ever experienced one of those situations with your computer that just about drives you up the wall, then you might understand what he’s feeling. So how do we all get by without being a high-level tech expert? Read More
