Remote Computer Support
What is Remote Computer Support?
Often, help desks are inundated with requests from employees across the company for tech support. Not all of these employees are centrally located and may require extensive phone support or even a long trip to provide the required pc support. Other times, the problem is simple to solve and requires an extra trip for thirty seconds worth of work. When these situations arise, remote computer support is often the answer resulting in today’s remote help desk.
Remote computer support means that the help desk can remotely take control of another employee’s work station from a distance via remote access without ever having to leave their seat. This is accomplished using remote support with remote control software. Simple and easy to use, remote support allows for a quick turn around time on help requests as well as better allocation of employee resources.
How Does Remote Computer Support Operate?
The remote desktop sharing program that provides remote computer support could be installed on all business computers. But in general this is not always necessary. Using a small, simple to install program a help desk worker can access another company computer and then see this computer screen and take control of the computer with desktop sharing software. They will have complete control over the selected remote desktop machine and will be able to make the required fixes.
This is an ideal way to deal with small business software problems. Computer remote support does not offer any control over off line computers. Therefore, if a computer has been turned off or would require manual restarts it is not ideal for a remote assistance support team. However, for software updates, small fixes, and other tasks that require access to the desktop, remote computer support is the perfect way to ensure that the help desk is able to complete the online computer repair task quickly and accurately.
Is Using Remote Computer Support Safe?
Remote software is as safe as the company using it. Companies who have invested in secure computing should not find remote support software systems to be any more problematic than any other company IT resource. Access to the remote support tools should be password protected and/or tied to an employee’s company account. When used properly, remote computer support is no more hazardous than logging into your own computer.