Online Computer Support

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The Online Computer Support solution which is:

Online computer support

“Technical problems cannot be explained over the phone due to their complexity, and this is where Mikogo helps us through visual explanation. It’s a great time saver, and more importantly it can keep the stress levels to a minimum!”

Daniel Ox

E-Commerce Director, Beat The Brochure

Over 1,000,000 registered users and 3,000 corporate customers

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What is Online Computer Support?

Online computer support is among the best means of offering information and assistance via remote desktop software to those who have problems with their computer use, while they are working with their computer.

Online computer support, or remote computer support, has been proven to be an excellent answer for those who need remote tech support assistance with software problems, virus support or other items while they are at work. Via remote desktop sharing, IT support personnel are able to see the screen of the remote computer and assist the user immediately.

Who Can Benefit From Online Computer Support?

Computer users who are in the midst of their work and need immediate assistance from IT support with issues will find online computer support to be invaluable.

In cases such as a computer infection, software or hardware conflict, software setups, disk cleaning, or optimization of their PC, online computer support can be used to resolve the issue without a visit from an on-site technical support professional by using remote support software.

The users of company and home PC alike will find online computer support particularly helpful if it is an issue that must be resolved as rapidly as possible in order to permit them to complete their work in a timely fashion.

The rate of success of online computer support is remarkably high. In most cases computer issues other than the most serious ones can be resolved using online computer support via remote computer access software. The concept of this type of support is also far more attractive than on-site pc support in that the costs of online computer support are far lower than those which are charged if a technician must visit the company site.

How Does Online Computer Support Work?

In most cases online computer support is no more than a click of your mouse away from you. Companies who provide software and hardware, as well as various companies that do nothing but remote desktop support offer you online chat areas where you log in and receive the remote support that you need for the issues you are having.

Through your Internet connection you will speak with a remote location where the online computer support technician will answer questions, respond to your concerns and may in fact even be able to control into your computer via remote access software (with your permission and participation of course) to help you arrive at a solution to your computer problems.

It is not uncommon for home PC users as well as companies to participate in online computer support, with many companies offering nothing but remote desktop support for various computer problems that may affect your Mac or PC.

Related Topics

Your first step in setting up an online support system: desktop sharing software.

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