Using Version 4 to Instantly View and Control a Remote Computer
Today we implemented a change in Version 4 to facilitate remote support sessions, in particular for cases when you want to start a session and directly view and control the remote computer, instead of first presenting your own screen.
This feature has always been available in Version 4, however previously you needed to configure this in the Profile Manager. Now when you open your Mikogo software you can select to view and control the remote computer without using the Profile Manager.
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Mikogo Tip: Instantly View and Control Participant’s Computer
In a regular Mikogo session, your client/participant will join your session and see your screen. But for remote support purposes, you are more likely to want to view and control their screen without them initially seeing your screen.
This is the purpose of Mikogo’s “Initial Viewing Direction” settings. Without having to switch presenter, you can immediately see the screen of your participant when they join your session. Ideal for remote support. Read below for more details.
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Remote Software 101 – a Beginner’s Guide
Remote software… It can come across as a strange term at first. When you consider the word “remote”, some might think of the TV remote control while others might think about a child’s remote control car flying around the backyard. However neither of these thoughts quite lead to remote software solutions. After a recent conversation the other day, it occurred to me that many businesses are still unaware of this technology, and so this blog post can be considered as a kind of “remote software 101″ lesson – for all those who are scouring the Web for a quick guide.
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Mikogo IT Tech Support: Best Way to Share the Problem
If an emergency room doctor is the person whose services you least want to need, tech support probably comes in second. When our technology fails us, we feel helpless, and if tech support comes via phone call, the frustration of trying to explain the problem and follow arcane instructions is intense.
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A Remote Support System Case Study
In the late 1990s, a relatively small banking firm with a large presence in the American south-east market acquired a failing competitor. That merger doubled its size and exponentially increased its market presence. Within several years, this firm was one of the fastest growing in North America. They now had a presence in the northeast and were expanding west. So what was the secret of their success? Read More
