Do you use Mikogo for remote support? Then this is the blog post for you.
Recently we showed you how you can embed the session login form on your website and participants can join your meetings with no downloads. BUT… that uses the HTML Viewer and this should be used for online sales presentations and meetings.
For remote support, on the other hand, your participants will need to download the Mikogo participant software. Good news! – you can still embed the session login code on your website and your remote support clients can join your sessions with just one click. This is how you do it…
Remember trying to provide or receive computer support over the phone before the days of Mikogo?
Support Technician: “Open the settings which is near the top of the screen. Have you found it yet?”
Support Client: “I can’t find it. What do the settings look like?”
Does that ring a bell? Now that you’re all familiar with Mikogo, you wouldn’t dream of going back to that!
The other night an episode of Big Bang Theory (a guilty pleasure of mine) reminded me of those days and I thought I would share it with everyone. Check out the short video below – chuckle, chuckle Enjoy!
We have just launched the Join Session page in 8 new languages, in addition to English. Next time you invite participants from abroad to join your Mikogo sessions, they can use our Join Session page (go.mikogo.com) in their own native language. We think this will give your international online meetings that little added professional touch.
The page is now available in English, German, Chinese, Portuguese, Spanish, French, Italian, Russian, and Polish.
Marcel Maron is the mastermind behind Mikogo’s machinery, he is the man responsible for what goes on behind the scenes. In this interview, Marcel outlines the complexity involved in making a product like Mikogo run so smoothly, and sheds light on the global presence of Mikogo’s IT infrastructure.
The Mikogo software is used for several different use cases – meetings, presentations, trainings, support, etc. – which is why we built the Profile Manager. This advanced feature allows you to remove or add features from the software and hence create different “profiles” for different use cases. Now you can create a “meeting profile” with your favorite meeting features and a “support profile” with the best remote support settings.
The best part – it’s so easy! There are no complicated configurations or tech skills required. It’s just a matter of ticking/unticking some checkboxes. Here is how you do it: