Mikogo Downtime: Scheduled Maintenance for Tues. 9th August
Due to scheduled maintenance by our data center, next Tuesday, 9th August, both Mikogo Version 4 and Version 3 will be unavailable and you will not be able to start or join sessions. This will take place at 11pm CET (Central European Time), which is 2pm PST and 5pm EST. The downtime is expected to last 4 hours.
Unfortunately this is out of our control. The reason for this downtime is because our server data center has informed us that they will shut down for this period. Consequently we cannot avoid this.
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Login to the New MyAccount – Now Available
We have just released the new MyAccount for Mikogo! This is available on all the Mikogo websites which means it’s available in 8 languages. For example if you wish to access MyAccount in Spanish, please go to www.mikogo.es and click on “Mi Cuenta” in the menu bar at the top of the Mikogo homepage.
There are several options and areas available in MyAccount which we’ll go into detail for you below in this blog post.
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Using Version 4 to Instantly View and Control a Remote Computer
Today we implemented a change in Version 4 to facilitate remote support sessions, in particular for cases when you want to start a session and directly view and control the remote computer, instead of first presenting your own screen.
This feature has always been available in Version 4, however previously you needed to configure this in the Profile Manager. Now when you open your Mikogo software you can select to view and control the remote computer without using the Profile Manager.
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Upgrade Notification For Version 3 Users
For those of you who have still been using Version 3 since we released Version 4 last week, you may have noticed that there hasn’t yet been a forced upgrade. This was because we wanted to notify everyone first in order to give notice and allow for you to prepare for Version 4.
Today we initiated the update process within Mikogo Version 3. As a session organizer, the next time you run the Mikogo Version 3 software, you will receive an update notification. Read on for more details.
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Mikogo Version 4 is Officially Here!
After a successful beta stage (to those who volunteered as beta testers – thanks!), we have officially launched Version 4. For those of you who have not tried Version 4 yet, when you update to the new software you will see a new-look user interface, a range of additional features, and it is available on three computer platforms: Windows, Mac and Linux – this means you can start a session from either one of these platforms and have participants join from the same or one of the other platforms.
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