SecurityPrism, privacy, personal data – these are the buzz words now all over the media in reaction to stories about the National Security Agency (NSA) and FBI getting direct access to servers and user data of large Internet companies including Google, Facebook, and Apple. There has been uproar over this as people are concerned about what the US government is doing with users’ private data. Mikogo has since received many questions from our customers about where the Mikogo servers are based, how we handle user data, and the origins of our company. We would like to shed light on our situation here at Mikogo and why your online meetings and user data are secure with us.

Mikogo is a German Company

Mikogo’s headquarters is in Mannheim, Germany and we are bound by German and European laws. Therefore your right to confidential treatment of your data and the requirements of the laws on the protection of personal data are regarded as a strict obligation at Mikogo which places all employees concerned with the processing of personal data under an obligation to maintain data secrecy pursuant to section 5 of the German Federal Data Protection Act [BDSG]. Moreover, Mikogo compresses all transmitted information sent during an online meeting with proprietary compression algorithms. All data is encrypted using 256-bit AES end-to-end encryption and is not saved on our servers – this even exceeds the security standards set by the BDSG. Finally, because we are not a US company, we are not bound by the Patriot Act. Consequently, by no means are we ever obliged to give anybody access to our users’ data.

For more information on our obligation to ensure the confidential treatment and protection of your personal data, please refer to our privacy policy, in particular to the “Customer Data/Inventory Data” section.

The Mikogo Servers

For an online meeting to take place, the Mikogo software runs through our Mikogo servers. To ensure fast screen sharing, Mikogo has servers in datacenters all around the world. Online meetings with Mikogo use server-switching software so therefore by default the server closest to you is chosen to provide the best real-time collaboration experience possible.

While our servers are located in datacenters around the world, it is very important to note that our databases with our user data are located only in Germany. We do not keep user data anywhere else.

We can assure you that your data is secure with us and we are not mixed up in the scandal currently unfolding in the press. Your privacy is our number one concern and your data will be treated in the strictest confidentiality.