Beating the Pants off the Rest
Recently we asked Mikogo users to contact us regarding their Mikogo experience as part of “Share Your Mikogo Story”. We received many interesting and creative stories from users for our Testimonials page. One such story was from Doug Newnham of Steelbro Group. Naturally I enjoyed his story on the first read, but then when I contacted him again about writing an in depth case study I received further quotes & details about Steelbro’s ever-increasing use of Mikogo. Needless to say, his quote “Mikogo beats the pants off anything else” was a standout line.
Introducing Steelbro
Steelbro Group is an Australian based parent company for a group of unique and complimentary manufacturing companies. Whether it is in the design and manufacturing of containers, specialized container derived storage, modular housing, isolated communications solutions, or global container handling solutions, Steelbro is respected for producing innovative and imaginative solutions.
Ok… now as I wrote above, I received many great quotes and stories from Doug and Steelbro, which of course was great! So many in fact, that I couldn’t fit in the full story of how Doug was introduced to Mikogo, as well as all the quotes, in the case study. I have naturally prepared Steelbro’s case study and placed it on our website, and suggest you all take a look.
However, I’d like to add a some of Doug’s quotes for you to read in full:
Previously for all training and support we’ve been using the standard RDP functionality that requires port redirection and often multiple hops to get to the end user – and then they still cannot see what we are doing. My colleague also started using Mikogo and both of us were instantly hooked. It has literally saved us thousands in travel and lost productivity as we are now able to resolve desktop problems within minutes and conduct training internationally without travel. It saved us an interstate trip and approx. $2000 and allows us to troubleshoot issues in half the time.
Some of our users are so impressed they are also starting to use it for long distance support of our product. Even the most cynical of users and colleagues are impressed by this. Recently I introduced it to another ERP supplier who has now ceased using another product not just because it’s so much cheaper but she’s finding the Mac support is priceless.
Since our last email, our usage of Mikogo has gone up to about 5 times per day and it has also allowed us to remove 90% of our contract IT support in one international office of 40 users.
And one more for the road 
It beats the pants off anything else.
I would have to agree. We currently us gatherplace.net and pay for the service. But Mikogo offers as much as Gatherplace, and GotoMeeting…and even more. Today, I made the decision to go with Mikogo.
@Greg, Thanks for choosing Mikogo!
Im very excited about this product, and the testomonials reflect this .However, the picture you put next to this testimonial is extremely unprofessional and might make someone think twice about your product.
I received a link to this site because I frequently do QuickBooks support sessions and the cost while low is still an expense I would like to save. However, there is no way that I can direct a client to this site with the current picture on it. So regretfully I will have to stay with my current remote company. I am in total agreement with Leslie.
I would echo Leslie’s sentiments….I came here looking for alternatives to DimDim and found the above picture distracting and distasteful, and reflects bad judgement.
Returning 5 months later to see no response from my original comment, or attempt to remove distasteful photos, so I will still refuse to use or support, or make donations to this product until the site uses better judgement.
I ran across this page in search of some answers for a Mac problem I have been having with participants. I actually use Windows and always have, so it stumps me to have to instruct a Mac user how to get on my session in the first place. But I love Mikogo…but very offended and shocked at the picture here. Please remove it. It sounds as though it has been up for months…time to move on!
@Lesie / Shawn
We’re all adults here and it is hardly that offensive, get over it!
“I won’t use this software until you take down that picture… wahaaa….”
Talk about cutting off your nose to spite your face!
Great job mikogo this is truely excellent free software! We use it daily.