Recording a Meeting v2.0.3
As you know, today was the release of the latest version of Mikogo, v2.0.3. When using this version and looking to playback recorded meetings, there is something to take note of.
When upgrading to v2.0.3, you may have uninstalled your previous version of Mikogo then downloaded and installed the new version. If so, then to playback your recorded meetings you can simply open your Start Menu, go to “Mikogo”, then Meeting Player, and open your recorded v2.0.3 meetings.
However if you proceeded with the automatic upgrade and are looking to playback your recorded v2.0.3 meetings, there is a slight issue during playback when using the Meeting Player that you access under “Mikogo” via the Start menu.
Consequently, we would suggest downloading the Mikogo Meeting Player separately to playback your recorded meetings. Download Mikogo Meeting Player.
Alternatively if you do not wish to download the Meeting Player, simply uninstall and re-install Mikogo as mentioned above. Download Mikogo. This will provide you with the Meeting Player which you can then access via the Start Menu and playback your meetings.
Need to playback a Mikogo meeting which was recorded with a previous version? No worries. You can download previous MeetingPlayer versions here:
MeetingPlayer-Version-1-0-0 can playback recordings with file name extenstion .bsr
MeetingPlayer-Version-2-0-0 can playback recordings with file name extenstion .bs3
MeetingPlayer-Version-2-0-3 can playback recordings with file name extenstion .bs4
What a program! It’s really useful!
Hi,
i like your and use it often to help customers and friends. Is great…
I hope you translate it soon to german, i can help you if you wont.
best
thomas
I was introduced to Mikogo via Twitter. Obviously someone from here (@Mikogo) being very clever and keeping an eye on the mention of DimDim which I had done during the day. My congratulations on your excellent use of Twitter!
I have joined Mikogo. I’m not sure if it is what I am looking for in terms of webinars as yet, but I will explore further. When I looked at the videos, my immediate thought was that is was just a fantastic way to support my web development clients as I would be able to see their screen and what they are doing wrong….
So easy to advise then instead of trying to work out via the phone.
Fantastic application and my congratulations to you.
Cheers,
Ric Raftis (@RicRaftis on Twitter)
Ric,
Feel free to drop us a msg or Tweet if you’ve got any questions after exploring further
Thanks for checking out Mikogo and for your comment. Glad to hear that Mikogo will assist you and your web development clients.
Now following you on Twitter
Andrew @ Mikogo
http://twitter.com/Mikogo
Does recording have audio too? I didn’t seem to have it during playback. I was wondering though if this was because I use Pamela for call recording.
@ Bonnie,
The recording feature records the screen actions during your meeting, but not the sounds/audio
I would like to place some Screen Recordings sessions on my website as downloadable custom training “videos” for my clients. Therefore is it possible to convert the Screen Recording (bs4) format to a Web-Suitable format (mov/avi/mpg/wmv)?
@Larry, the meetings are recorded and saved in a proprietary format and cannot be converted. I would suggest saving the meeting recordings as files that can be downloaded from your site, along with a link to the Mikogo Meeting Player: http://www.mikogo.com/download/MeetingPlayer.exe Your participants can download the player for free.
I too would like to save some recordings to my website. If I save the file and also have a link to Mikogo’s meeting player – will the playback include audio?
@Marijke,
The recording feature of Mikogo will record your screen actions during the meeting, but not the audio. So if you add the recording to a website it will not include the audio from the meeting.
Of course you can definitely add a link to the Mikogo meeting player so people visiting your website can use the player to playback your recording.
I just clicked YES when it asked for indexing and the file and it saved into .bs4x and I am not able to open that file. Initially it prompted to download older version of the meeting player and after I downloaded older version it says invalid file format..as older version can only play .bsr..files I hope..please help..
@Gangadhar,
The recording is recorded as a .bs4 file – open this using the Mikogo Session Player and you will play your recorded session. If you wish to index the file, click Yes when prompted. This will then create the .bs4x file for indexing. You do not need to run or open the .bs4x file but keep it if you wish to keep the file indexed.
For further questions, please visit the Support Forum.
Is there a way to block recording when sharing my desktop, so attendees can look but not record?
Thx.
Herbert
@Herbert,
At present, no this is not possible. But stay tuned for Mikogo Version 4 which will include ways to customize features
No audio? Without that, I suppose we would have to have a separate audio conferencing service and still not be able to record the meeting audio – not too useful for us. Any plans to add this feature?
@Dale
Mikogo is a desktop sharing program for online meetings and remote support. So the recording feature is for recording the desktop sharing that takes place when using Mikogo including all the screen changes that take place during the online meeting. So the recording is not associated with any separate audio conferencing service that is used.
Good news is that we do have plans to build a voice feature into the Mikogo software
How about us poor Mac users? The files you recommend downloading are all .exe files. How do I play a file on a Mac? Thanks, Andy
@Andrew Levkoff
At that time we didn’t have a Mac version – that was released a month later.
This is a blog post from more than 2 years ago
Now we have Version 4.1 which is available on both Windows and Mac (and a closed release is out for Linux users) You can download the new Mac version from here which includes the recording feature: http://www.mikogo.com/download/new-version-4/ You will see on the left-hand side of this page that there is a grey box titled “Version 4.1 Session Players” There you can get the Mac session player.
With Version 4.1 you can record and playback Mikogo sessions on a Mac.
Thanks for your quick response. Now for the $64 question. How do I export a recorded file into another format? I didn’t see anything in the Session Player or Mikogo itself that addresses this. Thanks again, Andy
@Andrew
You’re welcome. The recordings are saved in the Mikogo audit compliant proprietary BS4 format. For security reasons it is not possible to convert the files into another format. For example, this means that whatever takes place in a remote support session can be recorded and proven to the client
OK then, is there a way to embed the recording, using your Session Player, into a website? At ppcnet.org, we use dotnetnuke, which we find very restrictive, but we’re stuck with it.
Hi. I have reocrded a session in mikogo, the problem is that everytime that I tryed to open it , it opens correctly but when I try to see some part of the video I get a “invalid file format”. Why do I get this error? Is is possible that the file is corrupted?
I really whish that you can help me out.
thanks in advanced
Sebastian
@Juan, you’ve posted your comment on a blog post which is more than 2 years old and is in reference to Mikogo Version 2! Version 2 is no longer available. The download links for the session player in the post above are still valid for people who have recorded sessions in the past using Version 2.
However if you just recorded a session today, I’m assuming you used our current software – Version 4. If this is the case, please try to play the recording with the current session player for version 4 which can be downloaded from here: http://www.mikogo.com/download/ There are session players for Windows, Mac and Linux – each one on the appropriate download page in a grey box on the left-hand side of the screen
Hi, I have used your software to record a meeting in .bs4 format. Can you please let me know if it poosible to convert .bs4 file to any other video format say .avi?
@Akshat the .bs4 format is the Mikogo audit compliant proprietary format. They cannot be converted to prevent them from being edited. This is by design for those who use Mikogo for support purposes and need to prove what they did on the client’s computer
Hi,
I want to ask about Mikogo version 4.3 if it now has audio-recording feature?
@Meshi,
not at this point, no. This is because Mikogo does not transfer sound. Mikogo allows you to share your screen and present all screen changes over the Web. But no sound from your computer is transferred.
However we are beta testing Version 4.4 right now which includes a new VOIP audio conferencing feature: http://www.mikogo.com/beta This means that with Mikogo 4.4 you will be able to transfer sound (from your microphone) to your participants so they can listen to you.
After this has been released we will look into recording the audio conferencing as well.